Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.


Can I choose my coverage areas?


Phonewords can work either nationally or regionally based on your location and target market.

National Coverage:  Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.  

Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.

What is a phoneword?

Phonewords are telephone numbers that also spell a word - for instance 1300 MR PHONE WORDS. 

Each letter of a phoneword correlates to a number on your telephone keypad. For example A, B and C = 2, D, E and F = 3 and so on.  

To dial a phoneword, you simply dial the number that relates to the letters of the word. I.e. 1300 GARDEN becomes 1300 427 336 

Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number. 

Here’s an example: 

Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.

Here is a quick overview of overdialling allowances on phonewords:


13 prefix

1300 prefix

1800 prefix

Standard length of word (letters)




Extra letters allowed (overdialling)