1300 MR PHONEWORDS

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

FAQs

What is the difference between 13, 1800 and 1300 Phonewords?

The main differences between 13, 1800 and 1300 numbers relate directly to the cost to the caller, the cost to the business and the overall length of the phoneword.

13 prefix:
13 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. 
13 prefix generally comprise of words up to 6 letters long however will allow up to 4 additional numbers.

1300 phonewords:
1300 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. Hence, they are often referred to as “toll free” numbers.
1300 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers. 

1800 prefix:
1800 prefix allows your customers to call from a fixed line anywhere in Australia free of charge.  Hence, they are often referred to as “free call” numbers.
1800 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers. 

 

13 prefix

1300 prefix

1800 prefix

Cost to caller

Local call rate

Local call rate

Free of charge

Standard length of word (letters)

6

10

10

Extra letters

4

4

4

Can I receive International calls to my Phoneword from outside of Australia?

Yes.  

In this instance, the caller is responsible for paying the international part of the call to Australia, and you are responsible for paying for the national part of the call - so it is very cost effective for Australian businesses.

Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number. 

Here’s an example: 

Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.

Here is a quick overview of overdialling allowances on phonewords:

 

13 prefix

1300 prefix

1800 prefix

Standard length of word (letters)

6

10

10

Extra letters allowed (overdialling)

4

4

4