FAQs

Can I receive International calls to my Phoneword from outside of Australia?

Yes.  

In this instance, the caller is responsible for paying the international part of the call to Australia, and you are responsible for paying for the national part of the call - so it is very cost effective for Australian businesses.

What is the difference between 13, 1800 and 1300 Phonewords?

The main differences between 13, 1800 and 1300 numbers relate directly to the cost to the caller, the cost to the business and the overall length of the phoneword.

13 prefix:
13 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. 
13 prefix generally comprise of words up to 6 letters long however will allow up to 4 additional numbers.

1300 phonewords:
1300 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. Hence, they are often referred to as “toll free” numbers.
1300 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers. 

1800 prefix:
1800 prefix allows your customers to call from a fixed line anywhere in Australia free of charge.  Hence, they are often referred to as “free call” numbers.
1800 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.