1300 MR PHONEWORDS

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

FAQs

Can I choose my coverage areas?

Yes. 

Phonewords can work either nationally or regionally based on your location and target market.

National Coverage:  Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.  

Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.

What is the breakdown of costs to my business and my customer?

For the customer:  
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number.  Please note:  these prices are a guide only as exact charges may vary between different telephone providers.   

 

13 prefix

1300 prefix

1800 prefix

Cost to caller calling from:

 

 

 

Landline

Local call rate

Local call rate

Free of charge

Mobile *

Standard mobile rates apply

Standard mobile rates apply

Standard mobile rates apply

*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.

 

For the business owner:  

The business owner is responsible for paying for both the lease of the phoneword and a call fee. 

Call fee:

 

13 prefix

1300 prefix

1800 prefix

Cost to business owner:

 

 

 

Calling from a landline

Free for first 15 mins then pay per minute – based on call duration

Free for first 15 mins then pay per minute – based on call duration

Pay per minute – based on call duration

Calling from a mobile *

Free for first 15 mins then pay per minute – based on call duration

Free for first 15 mins then pay per minute – based on call duration

Pay per minute – based on call duration

 

lease fee:

The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease. 
Costs can range from $100 (regional) to $3,000 (national) per month.

What are the benefits of phonewords to your business?
There are plenty of reasons to choose Mr PHONEWORDS for your business:

People remember phonewords
Consumers are 5 times more likely to remember a phoneword than a traditional phone number*.  Simply put, while your customers might forget your phone number, they don't forget your name.

Size matters
A phoneword from MR PHONEWORDS makes a small business look big, and a big business even bigger. 

Customers love to call
Despite the emergence of email, Facebook and live chat, most customers still prefer the old fashioned telephone. Phonewords make it easier for customers to remember your number, every time.  

No need to change numbers if you move 
Your phoneword can move with your business. Whether just around the corner or further interstate, you can take your phoneword with you. 

One phone number, for all offices 
Forget multiple phone numbers, phonewords allows you to have one number – no matter how many offices you have.  Think how much easier that makes advertising!

Reinforce your brand
In the competitive world of branding, it is essential to promote your brand, wherever possible. Phonewords allows you to do this.  

It gives you valuable customer information
Using phonewords provides access to information such as how many customers are calling, and where from.  You can use this information to plan agent resources in call centres, monitor campaign effectiveness and even to decide where to open your next store.

* Roy Morgan Phone Word Awareness, Usage and Dial-ability Report 2008