Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.


Can I choose my coverage areas?


Phonewords can work either nationally or regionally based on your location and target market.

National Coverage:  Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.  

Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.

What is overdialing

Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number. 

Here’s an example: 

Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.

Here is a quick overview of overdialling allowances on phonewords:


13 prefix

1300 prefix

1800 prefix

Standard length of word (letters)




Extra letters allowed (overdialling)




How phonewords translate to a phone number

If you look at your telephone keypad, you’ll see that every number (excluding number 1) has a series of letters associated with it. The number 2 is associated with A, B and C, the number 3 associates with D, E and F and so on.  

Phonewords use these letters to form telephone numbers. For example, 1300 MR PHONEWORDS will translate to 1300 677 466 when you press the numbers that correspond to the letters in the name. 

Every day, more and more businesses are turning to phonewords because they are proven much easier to remember than telephone numbers. Shouldn’t you do the same for your business?